Cancellation & Refund Policy

Last updated: 13 June 2026

We want you to be happy with every order. Because we sell fresh, perishable groceries, this policy explains when you can cancel, and how returns and refunds are handled.

1. Cancelling an order

• You can cancel free of charge any time before your order is packed and dispatched, from the app or by messaging us on WhatsApp.
• Once an order is out for delivery it can no longer be cancelled in the app, but you may decline it at the door if there is a problem (see below).
• We may cancel an order if items are unavailable, the address is outside our service area, or there is a pricing/listing error. Since payment is on delivery, no charge applies to a cancelled order.

2. Checking your order & reporting issues

Please check your items at the doorstep. If anything is damaged, spoiled, incorrect, missing, or below the quality you expect, you may refuse those items at delivery, or report them to us within 4 hours of delivery via WhatsApp or email — a photo helps us resolve it quickly.

3. Resolution

For a valid issue, we will, at your preference and our reasonable discretion:

• replace the affected item(s) on your next delivery; or
• refund the amount for the affected item(s); or
• adjust the amount payable for that order at the door.

4. How refunds are made

Because orders are paid in cash or by UPI on delivery, refunds are issued by:

• Adjusting the amount collected at the door for any item refused or not delivered; or
• A UPI transfer to your registered mobile number for issues reported after delivery, normally within 5–7 business days of us confirming the issue.

5. Items that can't be returned

For hygiene and food-safety reasons, perishable items that have been accepted and are not defective cannot be returned for a change of mind. This does not affect your rights in respect of damaged, spoiled, incorrect or missing items.

6. Contact

To cancel, report an issue, or ask about a refund, message us on WhatsApp at +91 95026 07169 or email srinivasafreshmart@gmail.com. See also our Contact page.